Below is a tale that has me in a bind, I trusted an online retailer NewEgg with my patronage, but in the end I may have lost hard earned money because I didn’t understand how their marketplace worked, nor did I expect that unscrupulous sellers would exist there. This post is meant to save you from the same fate and to remind me to do some research before I buy something online. I now have two claims / disputes filed with PayPal about this situation, lets hope they see my points and rule in my favor. Another lesson learned is to make your purchase with a credit card, since the dispute process and protections are probably more in your favor in most cases.
The marketplace seller in question is known by a number of names: Factory Authorized Outlet, MaxTool, and Ingram micro.
Here are links to their reviews:
Here is my record of what happened:
Times are in Eastern time unless noted otherwise
10/20/14 1:45 pm
Placed order #xxxxx with NewEgg for $899.99
Waited for my item to arrive, checking the tracking number every couple of days. After noticing that several days had passed with the item being located at the Fedex facility in Northwood, Ohio I sent a message on Newegg attempting to find out what was going on.
11/03/14 07:59 am
Message to seller via NewEgg interface
I’m curious as to why I have not yet received my unit? FedEx tracking says its been in Northwood, OH for 10 days!! Please figure out what the hell is going on because this is just absurd
Called Fedex and found out about RTOS request from Ingram Micro —-
11/03/14 1:17 pm
Message to seller via NewEgg interface
I contacted fedex and they stated that my item is being shipped back to you (Ingram micro)? What’s going on? I love a call or some kind of status.. [my phone number]
Contacted NewEgg support since I had still not heard from the seller nor NewEgg themselves and was given a number for “Factory Authorized Outlet” 800-629-3325 as NewEgg would not be doing anything to assist me since it was up to the marketplace seller.
I called FAO and was told the item was shipped back due to Fedex not being able to contact me. I was also told there would be a fee coming out of my refund. I stated that I’d be paying no fee since I did not request a return and I contacted the seller prior to their request for return from Fedex. I had also sent them my daytime phone number which is and was available on my NewEgg account. FAO rep said that I would receive a call from Phillip at extention 237 within 2.5 hours.
I called FAO approximately three hours later (11:40 Eastern time) since I had not received a call. I was told that Phillip was not in yet, but that I could leave a voicemail and I did so.
11/05/14 12:40 pm
Spoke Phillip at FAO and he offered me a deal to prevent having to submit a reversal of charges via Paypal. I could pay a re-shipment fee of $140 or I could risk having $280 deducted from my refund due to shipping and storage costs.
11/05/14 1:40 pm
Emailed FAO via Newegg to check status as nothing had been received.
11/06/14 2:44 pm
Called FAO about status. Phillip was not available, left message for him to call me back.
11/06/14 2:59 pm
Received email from Phillip about reshipping to me for an additional $140. The email address shown in the body of the email was incorrect so I replied to ensure the PayPal invoice is sent to the correct address.
I paid the $140 for reshipment as soon as I got the invoice from Phillip at MaxTool.
I emailed Phillip to get the new tracking number.
The generator hasn’t shipped because the generator was not processed as a return yet. The generator was sent back on Friday to our fulfillment warehouse center in Millington, TN but our company just received notification as of yesterday that the unit was returned. Having to process the paperwork on a return for a freight unit is not a quick process. I will have the generator re-shipped out to today and forward you tracking information as soon as possible.
Phillip M. Choi
FAO / Maxtool
909-568-2800 ext. 237
Emailed Phillip again as no status had been received.
Starting a new week, almost a month after I initially ordered now. Your last email says you’d re-ship the item on that day 11/12/14; today will be three business days later, so I’d expect to have a tracking number by now or a phone call. I’d like to get this finished up and I’m sure you’d like to be done communicating with me, so lets get this wrapped up.
Emailed Phillip yet again as no status had been received.
What’s the status? what’s the tracking number? what the hell is taking so long?
Its totally absurd that after 24+ hours, my gmail account which I’ve had for at least 11 years is still locked. What’s even worse is that you must sit and wait until??? There are no “helpful” links on this page, nor any resolution options available; You’re simply at their whim.
After racking my brain last night about why this may have occurred, I figure it had to be the ebooks that I mailed to my KindleFire HD; there were several. Is usage of my account any reason to lock it for so many hours? I’m really freaking livid right now.. getting more pissed off by the hour.
Update: Regained access after 30+ hours of waiting and sending 2 reports from my phone. Lets work on that customer service Google; you could learn something from Apple in this area.
Interesting… So I guess Skype on Windows now utilizes Flash? Who knew…
This was on my screen when I got home tonight:
Error: Error #1502: A script has executed for longer than the default timeout period of 15 seconds. at fl.video::VideoPlayer/setSize() at fl.video::FLVPlayback() at com.skype.video.videoPlayer.players::FLVPlayer() at com.skype.video.videoPlayer::VideoPlayer/initPlayer() at com.skype.video.videoPlayer::VideoPlayer/init() at com.skype.video::Main/onServiceReady() at flash.events::EventDispatcher/dispatchEventFunction() at flash.events::EventDispatcher/dispatchEvent() at com.skype.video::PlayerL10N/onReady() at MethodInfo-666()
After dismissing, I got this:
Error: Error #1502: A script has executed for longer than the default timeout period of 15 seconds. at com.skype.video::PlayerL10N/getPropertyFromXML() at com.skype.locale::L10N$/getFromHtml() at com.skype.locale::L10N$/localiseTextfield() at player_fla::TooltipRight_66/frame1()
Head over to the Infrared5 blog for details!
I just noticed a cool feature in Gmail, you can “nest” labels now!! Yay!
I also want to tell you all that I have post up on my company’s blog for clustered chat http://bit.ly/qFfkYp
The game my company has been working on for months is finally approved in the AppStore! Get your copy now! Click here
If you are using a desktop like I am and you dont “hibernate” your system, then you may want to turn this feature off. I have 12 Gb of RAM so this saves ~9 Gb on my C: drive. Heres how you save the space:
1. Click on Windows 7 Start Button 2. Go to All Programs-> Accessories 3. Now right on Command Prompt and select â€œRun as Administratorâ€ from context menu. 4. Type "powercfg -h off" without the quotes
Thats all and hopefully it helps someone else out there…
We are now worm-safe, for now. Thanks Influxis!
I had to post this.. so I apologize in advance
Image found on b3ta